Why Customers Trust Carbase – Share Your Experience with Us

In Partnership With Automotive Compliance

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We Want to Help!

How We Address and Resolve Customer Complaints

At Carbase, we pride ourselves on delivering first-class customer satisfaction to all our customers, and we work closely with trusted partners like Automotive Compliance to uphold the highest standards. We understand that, occasionally, we may not meet expectations, and when this happens, we’re here to help. The first step is to get in touch with a member of our team by filling out our complaint form or contacting us directly. We’re committed to resolving your concerns and ensuring you feel fully supported throughout the process.

What Kind of Issue Are You Experiencing?

We’re here to help in any way we can! Please see the options that best fits your needs:

Image of General Complaint

General Complaint

For complaints about non-regulated activities (your experience), please fill in our complaint form below or email us at [email protected] with details and any supporting documents. If you don’t have email, you can also call us on 01173 04 10 60 or send a letter to: Carbase Unit J&K, Aisecome Way, BS22 8NA

Complaints Form

FCA Regulated Complaints

Regulated activities are Finance or Insurance; if your complaint involves these, contact Automotive Compliance directly. If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

Customer

“My philosophy for Carbase is a reflection of my own very high standards which is to treat customers as I would like to be treated myself. If we have not provided this standard to you I would value your time in letting me know here.”

Steve Winter - Founder

Frequently Asked Questions

How do I submit a negative review or complaint about my experience with Carbase?

What types of complaints or negative reviews does Carbase handle directly?

How long will it take for my negative review or complaint to be addressed?

Who should I contact if my complaint or negative review is about finance or insurance?

What details should I include when submitting a complaint or negative review?