Didn’t Get That Five Star Carbase Experience?

At Carbase, we strive to rectify any mistakes we make. We understand how important it is to address any issues you might have, so if you need to make a complaint, there are several options available to you. You can visit one of our stores and speak to a manager, call us on 01173 04 10 60, email [email protected], or fill out our online contact form.

We are committed to responding to each and every complaint, unless you specify otherwise. We understand that sometimes you may just want to share your experience with us without expecting a response. If that is the case, please let us know so we can take your feedback into consideration.

The response time for warranty reviews can vary depending on the volume of incoming reviews, although our team will strive to reach out to you within one business day.

In response to a warranty review, our customer service team will acknowledge your review and address your specific concerns raised. We may provide clarifications, offer resolutions or options, request additional information if needed, or provide instructions on next steps. The aim is to provide a satisfactory response that resolves your issue or provides appropriate guidance regarding your warranty claim.

Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

We care deeply about your concerns and will be sure to forward your complaint to the most suitable member of our management team. Our Managing Director, Steve Winter, is devoted to personally reading each and every complaint we receive.

We understand how important it is to ensure our customers are treated fairly and with respect. After gathering all the necessary information, our customer service team will carefully assess your complaint and make a fair and balanced resolution. If necessary, we will involve our senior management team to ensure a satisfactory outcome. We are committed to providing the best possible customer experience and will be in touch to discuss any further options.

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

Regulated activities are Finance or Insurance, if your complaint relates to these then please contact Automotive Compliance directly.

Automotive Compliance Ltd you can be contacted via post, telephone, or email.

Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD

Telephone: 01452 671 560

Email: [email protected]