Terms and Conditions
These Terms and conditions represent the basis upon which Brent Cars Limited Trading as Carbase does business.
"We", "Us", "Our" and "Carbase" shall refer to Brent Cars Limited whose Registered Number is 4794864 and Registered Office is situate at Aisecome Way, Weston super mare, Bristol BS22 8NA.
"You" and "Your" shall refer to you personally being the customer, prospective customer in person or representation desiring to purchase a vehicle, service or product from us.
"Goods" are used vehicles supplied by us and ancillary products and services.
"Satisfactory Merchantable Quality" is defined by the condition of the goods being at a level that is deemed to be satisfactory and fit for the purpose when consideration is taken for the age and mileage of the goods. Any remedial works agreed will be detailed on the order form. This does not affect your rights under the Consumer Rights Act.
"Payment" is defined as cleared funds received on or before release of the vehicle by Debit card/Credit Card (upto £500) or Bank Transfer, or receipt of an outstanding balance from the appropriate funding partner. Bankers Drafts and Cheques may be accepted subject to satisfactory validation which may delay collection unless undertaken prior to delivery. Fees may be payable for acceptance of certain methods of payment to reflect charges levied by the providers of such facilities.
"Card Holder Not Present" transactions will only be accepted up to a limit of £500.00 and are for deposit purposes only.
"Places of Business" represents any place where we trade with "face to face" interaction with you and are goods are presented for sale to the public.
"Distance Customer", represents any form of sale conducted by us to you that does not include any face to face contact from an initial order being raised on a vehicle until the time of delivery of the goods at which point our contract is concluded. In these cases, the contract is governed by the Customer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Distance Marketing Regulations 2004 as appropriate.
Orders and deposits
Your order of a vehicle from Carbase is an offer by you to purchase and Carbase will not accept this offer until an order form has been signed and returned to us.
If you are placing an order it enables us to remove the vehicle from Retail Sale. To do this you will need to place a deposit to secure the purchase and thereby the vehicle is reserved exclusively for you.
The deposit will reserve the car for a maximum of seven days unless expressly agreed by us and confirmed to you.
If you are applying to reserve the vehicle via electronic means we will contact you within 24 hours to confirm your intention to purchase and collect a small deposit.
This does not affect your statutory rights. Carbase reserves the right to withdraw a vehicle from sale at their discretion and all transactions are subject to management approval.
All finance rates quoted on the Carbase website are dependent upon credit score and balance. For example, an A1 credit score and balance of £20,000 will have the lowest rate of 5.9% APR.
Debit or Credit Cards - Up to a maximum of £500 - No charges apply
Bank Transfer - No charges apply, please ask for details
Delivery of the goods to you will be undertaken at our places of business within seven days of our notification to you that the vehicle is available for collection. If this is changed for any reason both parties are responsible for communicating such amendments in a clear and timely manner.
The goods shall remain in our beneficial ownership until payment of cleared funds for the total amount has been received by us. The risk in the goods however shall pass to you at time of delivery. We reserve the right to charge you a reasonable cost for the transfer of vehicles between sites and this will be non-refundable.
Under Distance Contracts and in exceptional circumstances we may agree to deliver to your fixed place of residence. We may require proof of address prior to delivery and proof of address at delivery. In all instances a delivery charge will be levied which will be assessed on the number of miles between our place of business and the delivery address. This payment will attract VAT.
We will clearly endeavour to undertake delivery of your new vehicle at the desired time and date in accordance with the details above. However, we will be under no liability whatsoever for any loss occasioned by delay in delivery or cancellation.
Transfer of Deposit
Notwithstanding the rights detailed in previous clauses if you fail to pay and take delivery of the goods within seven days of notification that the vehicle is available for collection then we may consider that contract has been repudiated by you. We shall then be entitled to dispose of the goods and recover from you by way of damages any loss including storage, depreciation or other costs that we may suffer. These damages may be deducted from any payment received from you but will not be limited to such.
However, in the event that you wish to transfer your deposit to an alternative vehicle this is permitted at our discretion for a period of up to ninety days from the point of repudiation in the full amount.
Where we agree to accept a part exchange vehicle in part payment of goods supplied by us it will be done on subject to the conditions below. After examination of the vehicle and inspection of the associated paperwork at the time of purchase it will be delivered in the same condition and having covered no more than 250 miles extra. We reserve the right to revalue the vehicle if you fail to adhere to this requirement. Equally if the description supplied when unseen differs from when examined we reserve the right to reassess our valuation or indeed refuse to accept it all together.
The car will be subject to a final examination prior to delivery of the purchase vehicle to confirm the above.
Where the part exchange vehicle is subject to a secured finance agreement we shall be entitle to discharge such monies, due and pay these to the appropriate company. You are required to disclose the existence of such agreements and whilst we undertake inquiries using industry recognised tools you will remain liable in all respects for such agreements until discharged by you or suitable adjustment made against the part exchange valuation.
If such vehicle is delivered to us without the agreed documentation, spare keys etc. we are entitled to request security for their delivery within 7 days of the agreement. Failure to supply these items within the agreed period will result in the forfeiture of such security.
Notices and Complaints
To serve notice on us to invoke your rights including the return of a vehicle, make a complaint or any other formal correspondence this needs to be put in writing and delivered to our registered office address as detailed above or e-mailed to: - email@example.com. Please provide all the relevant information along with the vehicle details and your particulars for return.
We will endeavour to resolve your issue/concern as quickly as possible usually before the close of business on the next working day. We will however respond within 5 working days to acknowledge receipt and where applicable our intentions for resolution.
In our final response, we will indicate whether, in our opinion, your issue is suitable to be referred to either an Alternative Dispute Resolution Service or the Financial Ombudsman Service.
You can register a complaint about any of our services by visiting our complaints page and completing the form within, or by sending an email to firstname.lastname@example.org.
We cannot guarantee the use of the website will be error free or that the website or its servers will be free from viruses therefore strongly recommend you use a firewall or other such product. Any details taken from third party sites are not the responsibility of Carbase therefore please refer to your Sales Executive. Please be advised that the prices of our vehicle are checked on a daily basis and can therefore increase or decrease in line with market conditions. The price is fixed at the time or our agreement.
MPG Emissions Disclaimer
The fuel consumption and emission figures provided on our site are taken directly from the official manufacturer's tests, in accordance with EU legislation. Actual fuel consumption and emissions figures may differ from these results and are for comparative purposes only.
Fees and Products
Is the owners club an admin fee?
No, the owners club is not an admin fee. The owners club is an essential product with every vehicle that includes a number of benefits and features.
Does Carbase have an admin fee?
No, Carbase does not have an admin fee. The price of the vehicle excludes road tax, insurance and one or more of the following fees and products: Exporting a vehicle anywhere outside of mainland great britain £399, Trade sale £399, Moving a vehicle between stores £49, Owners club which is essential with every vehicle £179, and returning owners club within 12 months £0.
Will I be charged an admin fee at Carbase?
No, at Carbase we do not charge an admin fee.
Can Carbase move a vehicle to another store?
Yes we can. Moving a vehicle between stores including a reclean, £49.
Can I export the vehicle?
Yes, exporting a vehicle anywhere outside of Mainland Great Britain will cost £399
Does Carbase accept trade sales?
Yes, this will be an additional cost of £399.
Will I be charged for the Owners Club if I am a returning customer?
Within 12 months, returning customers will have the owners club free of charge.
- The content of the pages of this website is for personal use only. It is subject to change without notice. All modifications become effective immediately.
- Neither we, nor any third parties, provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for these to the fullest extent of the law.
- Your use of any information or materials on this website is done so entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged.
- Unauthorised use of this website may give rise to a damages claim and/or be a criminal offence.
- Your use of this website, and any dispute arising out of it's use, is subject to the laws of England, Northern Ireland, Scotland and Wales.
Part Exchange - this is only available against the vehicles screen price, not against the internet special offer price.
Finance and Warranty products may not be available to purchasers of 'Clearance' vehicles. 'Clearance' vehicles are not Carbase Cars as described both on this website and during the sales process and do not come with the associated benefits.
These terms do not detract from your rights under any current and appropriate legislation.
Carbase is authorised and regulated by the Financial Conduct Authority under Registration Number 542091. Any dispute will be governed by English Law and the jurisdiction of the courts of England and Wales.