Carbase's Reserve & Collect and Home Delivery Services
Reserve & Collect benefitsOur Reserve & Collect service offers customers many benefits, including:
- Save time in-store - your vehicle is prepared for your arrival
- Easy finance arrangement - take care of everything online or over the phone
- Personal appointment - have the time you need to examine the vehicle to your satisfaction
Benefits of Home DeliveryOur Home Delivery service has many benefits, such as:
- Convenience - have your vehicle delivered right to your doorstep
- Test drive allowance - take your vehicle up to 20 miles to confirm it meets your expectations
- Contactless delivery - safe and fully sanitised contactless delivery
- Peace of mind - 14-day money-back guarantee if you are not satisfied - Learn More >
- Yes, when your new vehicle is delivered, we're happy to take your old one at the same time. Please make sure it's ready to go by removing all your personal effects, and ensuring that any keys and necessary documentation remain in the vehicle.
Frequently asked questions
Can I offer a part exchange when using Home Delivery?
Yes, when your new vehicle is delivered, we're happy to take your old one at the same time. Please make sure it's ready to go by removing all your personal effects, and ensuring that any keys and necessary documentation remain in the vehicle.
Can I still test drive using Home Delivery?
Yes, up to a maximum of 20 miles, with a £1 charge for every mile thereafter.
What happens if I don't like the vehicle?
No problem - we offer a 14-day home delivery moneyback guarantee, so if you don't like the vehicle you can just contact us within that period and we'll arrange to collect it. Provided it's in the same condition as it was when we delivered it, you will be refunded.
How do I better view your cars and vans?
Visit the Carbase website where we have taken high-quality photos of every vehicle we have for sale, including 360° shots. If you would like to see more, contact our team to arrange a virtual video viewing where you can be shown around the vehicle on a video call.
What are the available payment options?
You can either pay by bank transfer for the full amount, or via one of our finance deals.
Can you also deliver vans?
Yes, our Home Delivery service applies to every vehicle available through the Carbase website. Please make sure to enquire about a specific vehicle, however, as there may be individual delivery fees for larger commercial vehicles.
What if I don't like the car I have reserved?
Just tell us, and we'll refund your £99 reservation fee.
Are your vehicles properly sanitised?
Yes. Every Carbase vehicle will be thoroughly sanitised, whether it's for Reserve & Collect or for Home Delivery. Our team are also observing all necessary sanitary and social distancing guidelines to provide a safe buying experience.