Carbase's Reserve & Collect Service
At Carbase, we're constantly trying to improve the service we provide to our customers. Covid-19 has changed the way everyone approaches new purchases, including their next car or van. That's why we're proud to offer our Reserve & Collect service to our customers, to provide them with the safest and most hygienic vehicle buying process possible. Aside from hygiene, it's the most convenient way to collect a car or van you have just bought.
"The experience at Carbase Lympsham was great because not living nearby could have been a issue but wasn't. All the questions I had were answered, there were plenty of genuine photos that I could check the vehicle out with beforehand. There was plenty of communication and nothing was too much trouble, a friendly professional service throughout. Very happy. " - Tracy
Our Reserve & Collect service allows you to minimise the time you spend at the Carbase premises. The way it works is very simple. You begin by browsing from our broad selection of high quality used cars and vans. When you've identified the vehicle you're interested in, you either call us or you register your interest online. There is a £99 reservation fee to hold the vehicle, however, this is fully refundable. You can arrange all of your finance and part exchange requirements online in the space of just a few clicks. With the vehicle reserved as your own, you will be given a personal appointment to visit our premises with plenty of time to examine, approve and take your next car or van for a test drive. With that concluded, you're free to drive your new car or van home at your convenience.
Reserve & Collect benefits
Our Reserve & Collect service offers customers many benefits, including:
Save time in-store - your vehicle is prepared for your arrival
Easy finance arrangement - take care of everything online or over the phone
Personal appointment - have the time you need to examine the vehicle to your satisfaction
With our Reserve & Collect service, you can see the details of your vehicle via our website, and you can complete your financing arrangements completely online. The process varies depending on whether you're buying outright or using financing, and whether you have a vehicle you want to part exchange. With an appraisal of your trade-in, your finance in place, and your confirmation in the form of an e-signature, your new vehicle is yours.
Frequently asked questions
Can I offer a part exchange?
Yes, we're happy to take your old vehicle at the same time. Please make sure it's ready to go by removing all your personal effects, and ensuring that any keys and necessary documentation remain in the vehicle.
How do I better view your cars and vans?
Visit the Carbase website where we have taken high-quality photos of every vehicle we have for sale, including 360° shots. If you would like to see more, contact our team to arrange a virtual video viewing where you can be shown around the vehicle on a video call.
What are the available payment options?
You can either pay by bank transfer for the full amount, or via one of our finance deals.
What if I don't like the car I have reserved?
Just tell us, and we'll refund your £99 reservation fee.
Buying your next vehicle is easy!
Thanks to our Reserve & Collect options, buying your next car or van from Carbase couldn't be easier. You can arrange it all online in just a few minutes.