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Vanbase Home Delivery

Vanbase Home Delivery

14 Day Van Home Delivery Money Back Guarantee!

Not sure whether our Van Home Delivery service is right for you? Well we have some amazing news! Here at Vanbase we are offering a 14 day money back guarantee when you buy a commercial vehicle from us and have it delivered*! So if you find that it's just not right for you, you have 14 days to simply return the van. Doesn't that sound great?! *14 day money back restrictions apply - not applicable to limited companies.

How it works:

  • Complete your purchase with Home Delivery or choose to Reserve & Collect >
  • During the first 14 days from delivery, you may request to cancel the vehicle purchased without any given reason and return for a refund.
  • Once we have received the vehicle back with all supplied documentation, keys and accessories, we will reimburse you within 14 days from this date, using the same means of payment as you used for the initial transaction.
  • You can simply return the vehicle to us or we will be able to collect the vehicle from you and deduct the cost from the amount you will be reimbursed.

 

Can I trade in my old car or van when using the Home Delivery Service?

Yes, when your new vehicle is delivered, we're happy to take your old one at the same time. Please make sure it's ready to go by removing all your personal effects, and ensuring that any keys and necessary documentation remain in the vehicle.

Delivery Fees

Van delivery charges vary depending on the vehicle's size along with the size of the trade in, if applicable. Our helpful, professional team is at hand to answer any questions or queries you may have via phone and live chat.

We will simply make the following deductions from the reimbursement amount:

  • We include a 20 mile test drive allowance to represent the test drive you otherwise would have taken in-store, every mile thereafter will be charged at £1 per mile.
  • You must take reasonable care of the vehicle and will be responsible for any loss or damage from when the vehicle is delivered to you until when the vehicle is returned to us.
  • Terms and conditions apply, please check with our store team for full details.
 
 

Benefits of Home Delivery

Home Delivery service has many benefits, such as:

  • Convenience - have your vehicle delivered right to your doorstep
  • Test drive allowance
  • Contactless delivery - safe and fully sanitised contactless delivery
  • Peace of mind - 14-day money-back guarantee if you are not satisfied - not applicable to limited companies.

We're sure that you'll fall in love with your van, but if you don't for whatever reason, let us know clearly in writing by email to sales@vanbase.co.uk or by post to the address from your invoice within the 14 days and we will give you your money back or you can choose another van.

Contact Us - Vanbase Bristol >

 

Van Home Delivery FAQ's


Can I offer a part exchange when using Home Delivery?

Yes, when your new vehicle is delivered, we're happy to take your old one at the same time. Please make sure it's ready to go by removing all your personal effects, and ensuring that any keys and necessary documentation remain in the vehicle.


Can you deliver all types of vans?

Yes, our Home Delivery service applies to every vehicle available through the Vanbase website. Please make sure to enquire about a specific vehicle, however, as there may be individual delivery fees for larger commercial vehicles.


Are your vehicles properly sanitised?

Yes. Every Vanbase vehicle will be thoroughly sanitised, whether it's for Click & Collect or for Home Delivery. Our team is also observing all necessary sanitary and social distancing guidelines to provide a safe buying experience.


How do I better view your cars and vans?

Visit the Vanbase website where we have taken high-quality photos of every vehicle we have for sale, including 360° shots. If you would like to see more, contact our team to arrange a virtual video viewing where you can be shown around the vehicle on a video call.

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