We must earn our reputation and the confidence of our customers through achieving excellence in all areas. Trust, transparency, and fairness are the cornerstones of our business.
It is not what somebody does, but how that task is carried out that really makes a difference to how our customers and staff evaluate our performance.
We support and develop our staff, and aim to be a positive influence on the communities we operate in.
Our values demonstrate the beliefs that underpin the way we work. They reflect both the company we are and our aspirations for the future:
Teamwork
Working with others as a team to meet our goals. We will work together with and for our customers, to the best of our ability. We will all play our part, take pride in our work, and strive for excellence. We will value and appreciate the role of others, and will ensure that we support, motivate and develop each other.
Respect
Show respect for and value all individuals for their diverse backgrounds, experiences, styles, approaches and ideas. We will treat everyone with dignity and respect, ensuring that we treat others as we would expect our-selves or our families to be treated. We will listen to others and value their contribution.
Integrity
Dealing with people and issues directly and openly. We will be honest, respectful and trustworthy in our interactions with people. We will communicate to all stakeholders transparently, honestly and ethically. We will value differences and treat everyone fairly and consistently.
Commitment
To innovation and excellence. We will continually seek to improve the way we work and deliver a high standard of service and customer care. We will be open to thinking differently and looking for new and innovative ways of working.
Results
We love success. We will achieve results and celebrate when we do. We will have a "can do" (positive) attitude and determination, drive and motivation to get the best results. We will make people feel valued and appreciated for their contribution.
Health and Well-being
Great news! Carbase has joined forces with BEN, a fantastic charity focusing on supporting people in the automotive community for life, with a focal point on health and well-being.
At Carbase we recognise that our success is due to the determination, passion, and efforts of our people. We want to make sure that we reward this hard work by offering a competitive salary and benefits package.
If you join our team you will receive the following, depending on your role and length of service
Summer & Christmas Parties!
The events of the year that are not to be missed! Get your dancing shoes on because it's the Summer and Christmas parties! The times when our people and their partners come together to celebrate.
Charity
Carbase is proud to support key charities during their work. Past events include Sponsoring Weston FC under 15's in the Gothia Cup, raising funds for Above&Beyond, Bristol Children's Hospital, and more. We are in partnership with 'BEN' and endeavour to partake in their workplace events where possible.
Sponsorship
Children's Football Team Shirts - Weston-Super-Mare FC under 15's
Awards
Every year members of our Management team attend nominations and award ceremonies such as the Used Car Dealership Awards. This year we've won the title of 'Most Improved Dealership of the Year' at the Motor Trader Industry Awards, as well as being finalists for 'Used Car Retailer of the Year', Digital Initiative of the Year, and the Social Media Award! In July we were over the moon to win the title of 'Business Initiative of the Year' at the Auto Trader Retailer Awards, competing agains 13,500 other dealerships! We are striving to bring home even more industry accolades throughout 2018 and beyond.
Sales
The face of the business. Working through the hustle and bustle of our vibrant and busy environment, these people are knowledgeable, experienced and passionate about cars, with a real drive to succeed.
Servicing and MOT
The 'go to' for Servicing, Repairs and MOT. These teams ensure that the cars we sell are fit and ready to go and carry out work for our existing customers.
Site Facilities
This team assists by moving cars, charging batteries, checking lights and levels, and making sure the site looks clean and tidy.
Contact Centre
The first point of contact for our customers, providing help and advice in a professional, friendly and courteous manner. These people busily field calls all day long, ensuring that queries are dealt with swiftly and efficiently.
Finance and Accounts
The nerve centre. These people manage the cash flow in and out of the business. They ensure the books balance and that our business is healthy.
Marketing and Advertising
These people are the hub of our brand - they ensure we get noticed in all the right places at the right times. Advertising are at the heart of merchandising, dealing with the specification, attention grabbers and imagery of the vehicles.
Human Resources
Our people are our most important customers, and this team ensures that everyone is equipped, managed, recognised and rewarded.
Administration
General Admin teams support the business in many ways. Be it Sales, Collections, Stocking, Banking, Fleet, or even the Post - you name it these people probably do it.
Equality and Diversity
We are committed to the elimination of all forms of unjustifiable discrimination, and treat everyone fairly and with respect irrespective of gender, marital status, sexual orientation, race, nationality, ethnic origin, culture, religion or belief, age, disability or any other reason.