Click & Collect 14 Day Money Back Guarantee!
Not sure whether our Click & Collect service is right for you? Well we have some amazing news! We are offering a 14 day money back guarantee for any customers click and collecting their new car or van during the National Lockdown! So if you find that when you take your car home and it's just not right for you, you have 14 days to simply return the vehicle. Doesn't that sound great?!
How it works:
- Complete your Click & Collect purchase
- or choose Home Delivery.
- During the first 14 days from taking it home, you may request to cancel the vehicle purchased without any given reason and return for a refund.
- Once we have received the vehicle back with all supplied documentation, keys and accessories, we will reimburse you within 14 days from this date, using the same means of payment as you used for the initial transaction.
- You can simply return the vehicle to us or we will be able to collect the vehicle from you and deduct the cost from the amount you will be reimbursed.
We will simply make the following deductions from the reimbursement amount:
- We include a 20 mile test drive allowance to represent the test drive you otherwise would have taken in-store, every mile thereafter will be charged at £1 per mile.
- You must take reasonable care of the vehicle and will be responsible for any loss or damage from when the vehicle is delivered to you until when the vehicle is returned to us.
- Terms and conditions apply, please check with our store team for full details.
We're sure that you'll fall in love with your new car or van, but if you don't for whatever reason, let us know clearly in writing by email to email@example.com or by post to the address from your invoice within the 14 days and we will give you your money back or you can choose another car or van.Staying Safe with Carbase