Carbase Help & Support

Yes - reserving a car is quick and easy. Just pay a fully refundable £99 fee, safely and securely through our online service. You can pay on your credit or debit card, or using other online payment systems like Apple Pay or Google Pay.

It's just that. The £99 fee allows you to reserve and collect a car of your choice. If you test drive it, and decide against it - we'll refund the fee in full. If you decide you prefer a different vehicle, you can switch your reservation fee to that car instead.

Once you reserve a vehicle, it will be placed on hold for you and removed from our sales listings for the next three working days if it is a stock vehicle. If the vehicle is in preparation, it will be placed on hold and removed from our sales listings for three days from the day it is ready.

Yes, you can choose to either Click & Collect your new vehicle, where we will arrange a convenient appointed time slot at one of our contactless pick up points or choose to have your new vehicle delivered straight to your door! Our online team is here to help!

Yes, our sales team can take a video of the car and send it to you personally if you desire.

Yes, absolutely! We also offer the option to reserve and collect commercial vehicles from Vanbase. The same process applies, so once you've found the van you are interested in, simply click to reserve and collect your van at a suitable time.